Last updated: 5 October 2026
This Refund & Return Policy applies to purchases made through KamagraDeal.UK.
We want customers to contact us promptly if there is a problem with an order. Because some products offered through this website are health-related products or medicines, normal retail return procedures may not always be appropriate.
Please read the following information before requesting a cancellation, return, replacement or refund.
1. Cancelling an order before dispatch
If you wish to cancel an order, please contact our Help Desk as soon as possible.
Where an order has not yet been dispatched, we will normally be able to cancel it and arrange an appropriate refund where payment has already been received.
Once an order has entered the dispatch process, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that an order can be stopped if it has already been prepared for collection or handed to the delivery service.
2. Medicines and health-related products
For reasons of safety, product integrity and health protection, medicines and certain health-related products cannot necessarily be accepted back into stock after they have been supplied to a customer.
In particular, products should not be returned without contacting us first.
Opened, used, tampered-with or unsealed products are generally not eligible for a change-of-mind return where health protection or hygiene considerations apply.
Different statutory rules may apply depending on the type of product and the circumstances of the purchase. Nothing in this policy limits rights that a customer is entitled to exercise under applicable consumer law.
3. Incorrect products
If we have sent you a product that is materially different from the item you ordered, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- the name of the product ordered;
- the product received; and
- photographs where reasonably requested to help us verify the problem.
Do not use or open an incorrectly supplied product if you intend to report it.
After reviewing the matter, we may arrange an appropriate replacement, refund or other resolution.
4. Damaged products
If an item arrives damaged, please notify us promptly.
Where possible, retain:
- the product;
- its original packaging;
- the delivery packaging; and
- any postal or courier labels.
Photographs of the parcel and damaged item may be requested so that we can investigate the matter and, where appropriate, make a claim with the delivery provider.
Where the damage occurred before or during delivery and the claim is verified, we will arrange an appropriate remedy, which may include replacement or refund.
5. Missing items
If part of your order is missing, contact our Help Desk with your order number and details of the missing item.
We will check the order and dispatch records before determining the appropriate resolution.
Please do not dispose of the packaging until the matter has been resolved, as we may need information from the parcel or shipping label.
6. Parcels that have not arrived
Delivery estimates are not guarantees unless expressly stated otherwise.
Postal and courier delays can occasionally occur. A parcel being later than its estimated delivery date does not automatically mean that it has been lost.
For tracked deliveries, the tracking information supplied by the postal or courier service will normally be used when investigating a delayed or missing parcel.
If your parcel has not arrived within a reasonable period, please contact us so that we can investigate.
Where a parcel is confirmed as lost in transit, an appropriate replacement or refund may be offered depending on the circumstances.
7. Incorrect or incomplete delivery addresses
Customers are responsible for checking that the delivery address entered with an order is complete and accurate.
If you notice an address error before dispatch, contact us immediately. We will make reasonable efforts to amend it where the order has not yet entered the dispatch process.
We cannot guarantee that an address can be changed once an order has been prepared or dispatched.
Where a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, any refund or reshipment will depend on whether the parcel is returned to us and on the costs already incurred.
8. Parcels shown as delivered
If tracking shows that a parcel has been delivered but you cannot locate it, please first check:
- the delivery address used for the order;
- any safe place at the property;
- other members of the household;
- neighbours where appropriate; and
- any information left by the delivery provider.
If the parcel still cannot be located, contact us and we will review the tracking information and assist with the appropriate delivery investigation.
A tracking status of “delivered” does not prevent us from investigating a genuine delivery problem.
9. Refused or uncollected parcels
If a customer refuses delivery or fails to collect a parcel that is subsequently returned to us, please contact our Help Desk.
Any refund or reshipment will be considered after the parcel has actually been returned and its condition has been assessed.
Original delivery costs, return-to-sender charges or other costs already incurred may be taken into account where permitted by law.
10. Change-of-mind returns
Where a statutory cancellation or return right applies to an eligible product, we will respect that right.
However, medicines and sealed goods that are unsuitable for return for health-protection or hygiene reasons may be subject to different rules, particularly once seals have been broken.
For this reason, please contact us before sending any product back.
Do not return a parcel to the address printed on the shipping label unless our customer service team specifically instructs you to do so. The dispatch address may not be the correct returns address.
11. How to request a return
A return must first be authorised by our Help Desk.
When contacting us, please provide:
Order number:
Customer name:
Product concerned:
Reason for the request:
If a return is appropriate, we will provide the necessary instructions.
Sending goods back without contacting us first may delay the investigation or refund.
12. Condition of returned products
Where a return is accepted, the product should normally be returned in the condition in which it was received, together with its packaging where reasonably possible.
We reserve the right to inspect returned goods before issuing a refund or replacement.
A product must not be deliberately damaged, altered or tampered with.
13. Refunds
When a refund has been approved, we will process it using an appropriate method according to the payment method originally used and the circumstances of the order.
The time required for the funds to appear after a refund has been processed may depend on the customer’s bank or payment provider.
We will not intentionally withhold a refund that is legally due.
14. Refund of delivery charges
Whether delivery charges are refundable depends on the reason for the refund and any statutory rights that apply.
Where an order is refunded because we supplied an incorrect or defective product, applicable delivery costs will be handled in accordance with the customer’s legal rights.
Optional additional delivery charges may be treated differently where permitted by law.
15. Items not purchased from KamagraDeal.UK
We can only investigate or refund purchases made through KamagraDeal.UK.
If an item was purchased from another website, retailer or third party, the customer should contact that seller directly.
An order placed on another KamagraDeal domain is also subject to the policies applicable to that particular website.
16. Abuse and fraudulent claims
We reserve the right to investigate refund, loss and delivery claims where there is reasonable evidence of fraud, repeated abuse or deliberately inaccurate information.
This does not affect a customer’s legitimate statutory rights.
17. Your consumer rights
Nothing in this Refund & Return Policy is intended to exclude, restrict or replace consumer rights that cannot lawfully be excluded.
Where this policy and a mandatory legal right differ, the applicable legal right will prevail.
18. Contact us
If you need assistance with a cancellation, delivery problem, damaged item, incorrect order or refund, please contact us through the KamagraDeal.UK Help Desk.
Please include your order number whenever possible so that we can locate the order quickly.
Website: KamagraDeal.UK
Website address: https://kamagradeal.uk/